The first arbitration intelligence engine purpose-built for the wholesale auction ecosystem. ArbLogix encodes the full NAAA policy as living decision logic — and extends Manheim's value proposition beyond the gavel, with a 60-day warranty that turns arbitration friction into platform revenue.
LaneAssure was founded by wholesale automotive professionals who lived the arbitration problem firsthand — as dealers, as sellers, and as buyers navigating a process that was inconsistent and expensive for all parties. We built ArbLogix because we knew the NAAA policy well enough to encode it, and we built LaneAssure because we knew the warranty gap well enough to fill it. This isn't a technology company that discovered auto auctions. It's an auction-native platform built to solve a problem the industry has accepted as unavoidable.
Ten data streams. One consistent answer. ArbLogix fuses Condition Reports, Market Pricing, NAAA Policy, and Vehicle History at the moment of sale — so every claim outcome is provable, not guesswork.
ArbLogix ingests every data point available on a vehicle at the moment of sale — condition, history, announcements, factory coverage — and produces a vehicle-specific AI Risk Score. That score prices the warranty. No flat rates. No averages. Every vehicle priced on its own pedigree.
Below is a real arbitration case from the Manheim ecosystem — showing exactly how ArbLogix reads the Sale Light, checks NAAA Policy, validates Repair Costs, and reaches a defensible, fully auditable decision in seconds. No arbitrator subjectivity. No location variance.
The arbitration process breaks down when parties have different information. ClaimView eliminates that problem entirely. Every claim filed through LaneAssure is visible in real time to the Buyer, the Seller, and Manheim — each with a tailored view of the same underlying data. No phone calls chasing status. No disputes about what was decided. No ambiguity about why.
Every party sees the claim status, the policy reasoning, and the next step — in real time. No information asymmetry. No disputes about what was decided.
Claims move through ArbLogix automatically. No phone calls. No chasing arbitrators. No waiting for someone to check the file. Status updates the moment anything changes.
Every decision ArbLogix makes is logged with the policy section applied, the data used, and the outcome reached. Defensible. Consistent. Available to all parties.
The Auction view gives Manheim full visibility into claim volume, resolution rates, and policy application — without absorbing any of the operational burden.
Manheim's arbitration framework is purpose-built for the sale — it was never designed to be a warranty product. LaneAssure extends Manheim's value to buyers through the entire 60-day retail turn window, turning the natural boundary of the arbitration policy into a platform service that generates new revenue and deepens buyer loyalty.
LaneAssure covers the dealer from purchase through retail sale — the full vehicle lifecycle. Buyers bid with confidence knowing they're protected end-to-end. That confidence drives higher participation, stronger bids, and deeper loyalty to the Manheim platform.
LaneAssure requires a Post Sale Inspection or Manheim Certification on every covered vehicle — ordered and fulfilled through Manheim's existing PSI infrastructure. Every warranty sold generates a PSI order. That's incremental, recurring revenue on top of the warranty platform share.
Today, when the arbitration window closes, disputes don't disappear — they become Manheim's problem anyway. Sellers push back, buyers escalate, staff absorbs the friction. LaneAssure takes ownership of every post-window claim. Manheim's arbitration team stops being a catch-all for failures that fall outside the policy.
Every arbitration claim carries costs beyond the settlement: price adjustments, vehicle transportation, re-inspection labor at $95/hr, lot storage, and staff coordination. On covered vehicles, LaneAssure absorbs all of it. Those costs don't compound across Manheim's transaction volume — they disappear.
Arbitration is not a warranty. DealShield is not a repair product. LaneAssure is the only option that covers mechanical failures, remotely adjudicated by LaneAssure, for the full turn window.
No new platform. No separate enrollment. LaneAssure appears as a single line item under Services — exactly where buyers are already making decisions — with a one-click add at the moment of purchase.
LaneAssure doesn't create winners and losers. Every stakeholder in the Manheim ecosystem gains measurably.
Vehicle Service Contracts and Agreements are vital to an auto dealer's successful business model. When implemented seamlessly, they create a win-win scenario from seller-to-consumer.
LaneAssure plugs into Manheim's existing infrastructure. No new operational overhead. No workflow disruption. A phased pilot is available to validate metrics before any platform-wide commitment.
ArbLogix and LaneAssure aren't a vendor relationship — they're a platform extension. Here is the complete picture of what Manheim gains by bringing this to market.
Two companies. One platform. Built from the ground up for the Manheim ecosystem. That's what ArbLogix and LaneAssure bring to Manheim — not as a vendor, but as a partner. This is an AI platform that learns from your data and grows in value every year. Increase PSI rates. Revenues on warranties. Zero arbitration costs on covered vehicles. And all with a transparency layer that elevates buyer and seller trust — and a measurable reduction in your arbitration team's manpower.
